General terms and conditions with important customer information.
Dispatch:
Orders are accepted online within 24 hours. You can also place an order by telephone. If you cannot reach us, we will get back to you within 24 hours.
For online orders, the order confirmation and invoice details will be sent to you by e-mail within 24 hours. You are obliged to check the order confirmation immediately and inform us immediately of any discrepancies. Please refer to point 5 'Right of exchange or return' of our General Terms and Conditions.
Feed insects are generally dispatched from Monday to Wednesday. Orders for this must be received by Sunday evening at 9 pm and Wednesday morning at 7.30 am via the shop, by e-mail or by telephone.
Live fish food is only dispatched on Tuesday. Mixed orders containing live fish food and insects will be dispatched on Tuesday.
Orders for accessories and insects are available from stock and will be dispatched by Wednesday.
Orders are dispatched from Monday to Wednesday after receipt of payment.
We dispatch the food insects in the best possible and freshest quality. If a parcel arrives damaged on the outside, please report this to Swiss Post so that they can cover the damage. We accept no liability for damage caused by heat or cold. Heat packs should be used during the cold months. A heat pack will automatically appear in your shopping basket during the cold months. However, you can also order additional heat packs in the shop. When ordering frozen food, a polystyrene box and dry ice is automatically added to the shopping basket, which can be removed manually. When ordering live fish food in the warmer months, the polystyrene box and a cold pack (in the depot) are also automatically added to the shopping basket.
Parcels are dispatched as ordered all year round, even in extreme temperatures. If Swiss Post leaves parcels out in the sun or cold or delivers them late, we and Swiss Post accept no liability.
Public holidays: If a public holiday is on a Monday, delivery is automatically postponed by one day (Easter Monday, Whit Monday).
We strongly recommend express delivery for show insects. No guarantee can be given for A Mail dispatch.
Postage costs:
The transport costs are shown in the order confirmation. Postage costs are waived for orders over CHF 90. We offer express delivery from an order value of CHF 90 for CHF 9.
Terms of payment:
For online orders paid in advance, we will dispatch the goods after receipt of payment. The account details will be communicated after receipt of the order. Shipping and terms of payment | Pocerias
You can select the payment method for collection.
A reminder fee of 10.- will be charged for the first reminder, and 40.- for the 2nd reminder
If an order is not paid after 2 unsuccessful reminders, we reserve the right to take legal action
General information:
The number and size of insects may vary. Most insects are packed by weight, so sometimes there may be more or less if the size varies. The weight is always the same. All weights or quantities are approximate.
- we have introduced a minimum quantity surcharge of Fr. 5.- with a minimum order value of Fr. 15.-
Exchange or return policy:
Our food animals cannot be exchanged or returned.
If you wish to exchange an item (accessory), this is possible within 10 days of receipt. However, the goods must be unopened and in perfect condition. Transport to pocerias.ch is at your own expense and risk
Guarantee:
In the event of incorrect delivery or other problems, you are obliged to inform us. We guarantee to take care of your problem within the shortest possible time
Retention of title:
The goods remain the property of www.pocerias.ch until full payment has been received
Changes to GTCs, prices:
The prices, the offer and the general terms and conditions can be changed by us at any time without prior notice. Printing errors and obvious mistakes in price lists do not entitle to any claims. Older price lists lose their validity with the publication of this
price list.
Trademark protection and copyright notices
www.pocerias.ch is a registered trade mark. Any unauthorised use of our logo or our name will be prosecuted.
The place of jurisdiction is 8570 Weinfelden
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